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How We Protect Your Privacy

Your account details, payment history and personal information stay private and secure at merpatislot.

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merpatislot How We Protect Your Privacy
REACH OUR TEAM

Privacy Questions — Contact Us

We answer privacy requests and data questions through multiple channels. Support is available in English and Indonesian, with live chat during peak hours and email for detailed inquiries. Players in Denpasar, Jakarta and across Indonesia can reach us the same way.

Team online

Live Chat

Open the chat widget on merpatislot.club during lobby hours to ask about data handling, account privacy or withdrawal verification.

Email Support

Send privacy concerns or data-access requests to our support team and receive a detailed response within 48 hours.

Account Settings

Review and update your personal details, email and phone directly in Settings under your profile menu.

SECURITY & RETENTION

How We Keep Your Data Safe and Accessible

Your account password and payment details are encrypted end-to-end. Withdrawal requests require email verification to confirm your identity before funds leave.

Encryption

All login credentials and payment information are encrypted using industry-standard protocols. Payment partners (DANA, OVO, GoPay, QRIS) handle their own security layers.

Withdrawal Verification

Every withdrawal request requires verification of your registered email address before we process the transaction to your account.

Data Access Rights

You can request a full copy of your personal data, account activity and payment history by emailing support with your account details.

Update Your Details

Change your email, phone number or contact information anytime through Settings. Payment updates require verification.

Retention Policy

We retain your account record as long as it remains active. Closed accounts are kept for compliance purposes, then securely deleted.

Cookie and Tracking

We use cookies to keep you logged in and remember your preferences. You can disable non-essential cookies in browser settings without losing account access.

Privacy Questions We Hear Often

These answers explain the most common questions about how merpatislot uses your data, who can see it and what you can do if you want to change something.

We collect your name, email, phone number, date of birth and address to verify your identity and comply with local regulations. When you fund your wallet via DANA, OVO, GoPay or QRIS, we also record those transaction details.

No. We do not sell or share your personal data with third parties outside our payment processors. DANA, OVO, GoPay and QRIS see only the information required to process your deposit or withdrawal.

We keep your account data as long as your account remains open. After you close or delete your account, we retain records for compliance and dispute resolution, then securely delete the information.

Yes. Email our support team with your account ID and request a data export. We will send you a complete copy of your personal details, account activity and transaction history within 48 hours.

You can request account deletion through Settings or by contacting support. We will anonymize your personal details after the retention window closes, though transaction records may remain for regulatory compliance.

Your password is encrypted and never stored in plain text. We use industry-standard hashing so even our support team cannot see it. You can reset it anytime through the login page.

Yes. We use cookies to keep you logged in and remember your settings. Non-essential cookies track gameplay to improve the platform. You can disable them in browser settings without losing account access.

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