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Our Terms & Conditions Shape Your Account

When you open an account with us, you're entering a straightforward agreement about how deposits work, how withdrawals are verified, and what happens if something goes wrong.

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merpatislot Our Terms & Conditions Shape Your Account
GET HELP WITH TERMS

How to Reach Us About This Policy

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Live Chat Support

Chat with our team during lobby hours via the chat widget in your account. We respond to policy questions and account concerns in real time, with Indonesian language support available throughout the day.

Email Policy Enquiries

Send questions about these terms to our support team at any time. We reply within 24 hours and can clarify payment procedures, account restrictions, data requests or disputes.

Account Settings

Review and manage your account details — withdrawal address, contact email, language preference — directly in Settings. Request a full data export or account closure from the same menu.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Account Verification

We verify your identity at sign-up and before your first withdrawal using standard security checks. This protects your wallet from unauthorised access and keeps fraudulent accounts off the platform.

Payment Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your card or bank details are never stored on our servers; payment gateways handle sensitive information separately.

Cookies and Tracking

We use cookies to keep you logged in, remember your chip size and track which games you play. You can manage cookie settings in your browser; some features may not work if you disable them.

Data Retention

We keep your account data, transaction history and play logs for as long as your account is active, plus seven years after closure for compliance. You can request deletion of non-essential data anytime.

Third-Party Sharing

Your data is shared only with payment processors, our live-streaming partners and regulators where local law requires. We never sell your information to marketing companies or data brokers.

Request Changes or Access

You can request a copy of all data we hold about you, ask us to correct errors, or request account deletion from Settings. We process these requests within 30 days and confirm by email.

Your Rights and Account Rules

Contact our support team with the email address linked to your account and a photo ID. We'll verify your identity and send a secure reset link. Account recovery usually takes one business day. You can also request temporary account suspension while we help you regain access.

You can withdraw your full balance anytime via DANA, OVO, GoPay or QRIS, subject to verification checks. Withdrawals process within 24 hours of approval. Minimum withdrawal amounts may apply depending on your payment method; check the Wallet page for current limits.

Each person is allowed one active account on merpatislot. Opening multiple accounts violates these terms and may result in permanent suspension. If you've accidentally created duplicates, contact support to merge or close extra accounts before making deposits or playing.

If you believe a transaction was incorrect or your account was suspended unfairly, email our disputes team with details and supporting information. We investigate within 5 business days and respond with a decision. You can appeal any outcome through the same channel.

Yes, you can request permanent account closure from Settings at any time. Once closed, you cannot reopen it — a new account requires a fresh registration. Your transaction history and game data are retained for seven years for legal compliance, but non-essential personal details can be deleted immediately upon request.

Immediately change your password and contact support via live chat or email. We freeze your account while we investigate, verify no unauthorised withdrawals occurred, and secure it with additional authentication. Report the incident even if no money was taken — it helps us improve security.

All games are subject to the house rules listed in each table or slot lobby; read them before playing. Live tables show dealer rules; slots show spin mechanics and payout tables. Disputes about game outcomes are resolved by our records; we keep session logs for 90 days to review any claim.

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